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Terms & Conditions

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Terms and conditions Viet Nam MM Co., Ltd.
Viet Nam MM Co., Ltd. is responsible for handling orders placed at vietnammm.com. Viet Nam MM Co., Ltd. is registered under business license number 0310449476 issued at 12-11-2010 by the Department of Planning and Investment of Ho Chi Minh City. The tax code of Viet Nam MM Co., Ltd. is 0310449476.

Viet Nam MM Co., Ltd. is registered under address: 2 Nguyen Van Trang, Ben Thanh Ward, District 1, Ho Chi Minh City.

Responsibility
Viet Nam MM Co., Ltd. forwards order information of orders placed at vietnammm.com to member restaurants. By placing an order at vietnammm.com the customers engages in an agreement with the respective restaurant and is subjected to the terms and conditions of the restaurant. Viet Nam MM Co., Ltd. is in no way responsible for the delivery or the quality of the food. The responsibility of Viet Nam MM Co., Ltd. is solely the transfer of the order information to the restaurant.

Dispute resolution
Viet Nam MM Co., Ltd. is not responsible for performance of restaurants listed on the website. In case of disputes between the customer and the restaurant Viet Nam MM Co., Ltd. is willing to mediate between the customer and the restaurant.

Liability
Viet Nam MM Co., Ltd. will do its best to make the ordering process as smooth as possible. However Viet Nam MM Co., Ltd. will not take any responsibility for malfunctions or downtime of the website. Information on Viet Nam MM.com is provided by member restaurants. Viet Nam MM Co., Ltd. strives to present only correct information. Nonetheless it could be possible information is outdated or incorrect. Problems resulting from incorrect information is the responsibility of the respective restaurant and Viet Nam MM Co., Ltd. cannot be held liable.

Privacy

Purpose and scope of collection of personal information
Viet Nam MM Co., Ltd collects personal information:

1. To successfully transfer orders from the customer to the restaurant
2. To verify the trustworthiness of the customer
3. To send the customer applicable offers and promotions
4. For providing payment gateways with the necessary information to carry out the transaction when the customer chooses to pay online

Among the information Viet Nam MM Co., Ltd collects are the customers’ ip address, email address, address information, name, phone numbers and order information.

Information sharing & storage
Viet Nam MM Co., Ltd. will provide restaurants the necessary information to deliver placed orders. If the customer chooses to pay online Viet Nam MM Co., Ltd. will provide the payment gateway with the information necessary to process the payment. Viet Nam MM Co., Ltd. will not provide customer information to any other third party than the two parties mentioned in this article with an exception to government bodies if Viet Nam MM Co., Ltd. is required to do so by law.

Once the order has been fulfilled only authorized staff of Viet Nam MM Co., Ltd. and the customer will have access to the personal information.

Information is stored on the servers of Viet Nam MM Co., Ltd. and managed from the office with the address above.

Customers can change, view or delete their information by logging in to the ‘member area’ or sending an email to info@vietnammm.com.

Delivery procedure
After the customer places an order at a restaurant listed on Vietnammm.com, Viet Nam MM Co., Ltd. will transfer the order to the restaurant. Under normal circumstances the restaurant will deliver the order within one hour unless requested otherwise by the customer. In case of longer delivery times the restaurant and/or Viet Nam MM Co., Ltd. will try to contact the customer immediately. Viet Nam MM Co., Ltd. takes no responsibility for the delivery of any goods sold on Vietnammm.com.

Return and cancellation policy
Items sold on Vietnammm.com cannot be returned. If items purchased are of insufficient quality Viet Nam MM Co., Ltd. will try to assist as set out under ‘Dispute Resolution’. Orders made at Vietnammm.com cannot be cancelled.

Complaints
Complaints can be sent by email to info@vietnammm.com or by regular mail to:

Viet Nam MM Co., Ltd.
2 Nguyen Van Trang
Ben Thanh Ward, District 1
Ho Chi Minh City

Viet Nam MM Co., Ltd. strives to handle all complaints within 48 hours.

Payment methods

Cash
Cash payments are made directly to the delivery staff of the restaurant on delivery of the items purchased.

Credit Cards
Viet Nam MM Co., Ltd. accepts payments on behalf of the restaurant by MasterCard, Visa and Visa Debit. Card payments are processed by OnePAY JSC. Card payments are subject to a transaction fee. This fee will be listed after the selection of a payment method on the checkout page of Vietnammm.com.

ATM Cards
Viet Nam MM Co., Ltd. accepts payments on behalf of the restaurant for cards of the following banks:

Abbank, Bac A Bank, BIDV, Donga Bank, Eximbank, HDBank, Maritime Bank, MIB, Ngan Hang Nam A, Ocean Bank, Sacombank, SeABank, SHB, Techcombank, Tien Phong Bank, VIB, Vietabank, Vietcombank & VPBank.

Card payments are processed by OnePAY JSC. Card payments are subject to a transaction fee. This fee will be listed after the selection of a payment method on the checkout page of Vietnammm.com.

Prices
All prices listed on Vietnammm.com are inclusive of VAT. Delivery fees and transaction fees are listed on the checkout webpage. The fees are visible before the customer confirms the order.

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